Lotus Pang Suan Kaew Hotel, Chiang Mai - Reviews, Room Options & Prices 2025

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About the Hotel

21 Huay Kaew Road Suthep Muang, Chiang Mai, Thailand, 50200

Lotus Pang Suan Kaew Hotel is one of Chiang Mai's leading convention hotels, located in the heart of the city. The hotel features a high-rise, red brick building from the 1970s and is linked to the prominent Kad Suan Kaew shopping complex. It is significant for its comprehensive event spaces and proximity to cultural sites and shopping areas. Guests can enjoy a unique blend of comfort, cuisine, and leisure activities in this bustling area.

Location

Lotus Pang Suan Kaew Hotel is conveniently located approximately 7 km from Chiang Mai International Airport. It is within walking distance to cultural sites and major shopping streets, including Nimman Hemin. Nearby attractions include the Museum of World Insects and Natural Wonders and Huay Kaew Waterfall, contributing to a vibrant local experience.

Rooms

The hotel offers 420 spacious, air-conditioned rooms decorated in contemporary Lanna style. Each room features a seating area, writing desk, and amenities such as free WiFi, LED televisions, and minibars. Guests can enjoy views of the city or mountains from their accommodations. Bathrooms are equipped with modern fixtures, including bathtubs and hairdryers.

Eat & Drink

Lotus Pang Suan Kaew Hotel has three restaurants providing diverse culinary experiences. San Phak Wan serves an international buffet for lunch and à la carte dinner with live music. Two additional restaurants feature traditional and European dishes, perfect for evening meals. Guests can enjoy breakfast options that cater to various tastes.

Leisure & Business

The hotel is equipped with extensive facilities measuring 0.8 m² for meetings and conferences, accommodating up to 3000 attendees. Recreational options include an outdoor pool, fitness center, nightclub, and Kids Zone. A business center is also available for guests requiring work-related amenities.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Twin Room

Max:

2 persons

42 m²

Bed options:

2 Single beds

Pool view

Shower

Bathtub

room details

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Deluxe Double or Twin Room

Max:

2 persons

42 m²

Bed options:

2 Single beds

Pool view

Shower

Bathtub

room details

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Junior Suite

Max:

2 persons

80 m²

Bed options:

1 King-size bed

Mountain view

Shower

Bathtub

room details

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Getting around

A guide to all available transportation options

City Centre

Chiang Mai 1.2 km

Airports

Chiang Mai (CNX) 7.7 km

Lampang (LPT) 107.6 km

Train

Chiang Mai Railway Station 4.6 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free parking

Luggage storage

24-hour services

24-hour reception

24-hour security

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Gift/Newsstand
Hairdresser
Beauty salon
Coffee shop
Multilingual staff

Sports & Fitness

Fitness centre
Fitness studio

Guest Parking

Refrigerator
Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Doctor on call
Wedding services
Shops/Commercial services
Newspaper service
Bell staff/Porter

Dining

Paid breakfast
Restaurant
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Buffet breakfast

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services

Spa & Leisure

Outdoor swimming pool
Ballroom
Night club
Sauna

Room features

In-room air conditioning
Mini-bar
Adjoining rooms
Sitting area
Dressing area
Dining table

Bathroom

Hair dryer
Free toiletries

Self-catering

Refrigerator
Electric kettle

Media

Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

21 Huay Kaew Road Suthep Muang, Chiang Mai, Thailand, 50200

Map view

21 Huay Kaew Road Suthep Muang, Chiang Mai, Thailand, 50200

City landmarks

Pagoda

Chedi Luang Temple

3.1 km

Historic Site

Tha Phae Gate

2.1 km

Singharat Road Phra Sing Subdistrict

Wat Phra Singh

2.1 km

Monument

Three Kings Monument

2.8 km

Zoo

Chiang Mai Zoo

3.3 km

Pagoda

Wat Suan Dok

1.5 km

100 Wua Lai Rd

Saturday night market

2.1 km

Pagoda

Wat Chiang Man

3.0 km

Museum

Museum of World Insects and Natural Wonders

1.0 km

Pagoda

Wat Lok Moli

2.2 km

Museum

Art in Paradise Chiang Mai

3.3 km

Park

Buak Hard Public Park

2.8 km

Chiang MaiThailand

North Gate Food Stalls

2.6 km

Shopping Area

Kad Suan Kaew

1.4 km

Arak Rd. Tambon Si Phum

Suan Dok Gate

1.9 km

100 Th Wualai

Wat Sri Suphan

2.0 km

Museum

Chiang Mai City Arts and Cultural Centre

2.7 km

Th Huay Kaew

MAYA Lifestyle Shopping Center

1.0 km

Nimman Haemin

1.0 km

Museum

Lanna Folklife Museum

2.9 km

135 หมู่ที่ 10 Mueang Chiang Mai District

Wat Umong

2.8 km

Market

Mueang Mai Market

2.5 km

Market

Anusarn Market

3.2 km

Gallery

One Nimman

1.0 km

Pagoda

Wat Pan Tao

3.0 km

Ratchaphuek Alley

Three Owls Gallery

1.0 km

Museum

Wat Inthakhin Sadue Mueang

2.7 km

100 Rajchavithi Road Sriphum subdistrict

Chiang Mai Women Correctional Institution Vocational Training Center

3.2 km

18/14

Wat Pan Sao

2.0 km

Pagoda

Wat Ched Yot

4.5 km

Nearby

Museum

Museum of World Insects and Natural Wonders

470 m

Ratchaphuek Alley

Three Owls Gallery

390 m

18/14

Wat Pan Sao

450 m

Huai Kaeo Rd.

Huai Kaeo Arboretum

150 m

19 Soi 3 Siri Mangkalajarn Rd

House Of Male

220 m

Restaurants

Sakanaya Cnx

190 m

21/10 Soi 9 Sirimangklajarn Rd. Su Thep

The Salsa Kitchen

1.2 km

26/4 Huai Kaew Road near Kad Suan Kaew shopping mall

Amazing Sandwich

1.3 km

252/3 Th Phra Pokklao Pratu Chang Pheuak

Ai Sushi

1.2 km

Huay Kaew Road

Moore Food & beverage

1.2 km

26/7 Huay Kaew Road

Cheevit Cheeva

360 m

6 Soi 7 Sirimangkhalajarn Road Suthep Subdistrict

Buristro Bar & Cafe'

490 m

1 Sirimangkalajarn Rd.

Reviews and Ratings

Feedback from previous guests about their experience.

78%

enjoyed the hotel and would happily stay again

7.8/10

Very good

Rooms

6.8

Location

7.6

Service

6.0

Dining

6.0

3.5/5 based on 698 reviews

#166 of 691 hotels in Chiang Mai based on Tripadvisor

Peter

United Kingdom, March 2025

5.4/10

My stay at the Lotus Pang Suan Kaew Hotel was a mixed bag. The large pool was a highlight, and I enjoyed the spacious room, but I faced some real hassles with the elevator situation and unhelpful staff. The wifi was a bust during my visit, which was frustrating, especially with all the conference chaos happening.

Rooms

7.0

The room I stayed in was quite spacious with a great view, though it did have some dated features and low ceilings in certain areas. I was surprised at how the layout of the hotel was designed around an open atrium, which was nice.

Service

5.0

Customer service varied greatly. While I found the bell staff friendly, the reception staff were often unhelpful and indifferent to my needs. The long waits for the elevators were also a big drawback.

Location

8.0

The hotel was conveniently located next to a shopping mall, making it easy to grab snacks and essentials. However, accessing the hotel entry was awkward due to the building’s layout which required a bit of a walk, especially if the mall wasn't open.

Dining

6.0

Breakfast was pretty basic with a mix of Asian and Western items, but the lines were long and they struggled to keep the food stocked. I appreciated the fresh fruit options available.

Facilities

6.0

The large pool area was welcoming, but the furnishings around it felt a bit shabby. The workout facilities weren't impressive either, which was disappointing.

Jason

United Kingdom, January 2025

5.2/10

I had mixed feelings about my stay at Lotus Pang Suan Kaew Hotel. While the room itself was spacious and visually impressive, the service left much to be desired, especially during busy times with large conferences. The internet was unreliable throughout my visit, which added to the frustrations I faced with the dining options and staff responsiveness.

Rooms

6.0

The room was beautiful and spacious, though there were some cleanliness issues like stained bedsheets. It felt a bit worn and could use some general upkeep.

Service

5.0

Service was often unhelpful and inattentive, especially during peak times when staff seemed overwhelmed. It can be difficult to get assistance.

Location

7.0

The hotel's location is actually quite good, being close to the attractions and a mall, but I found it tricky to access the main entrance.

Dining

5.0

The food offerings didn't really cater to western tastes, and the breakfast service was chaotic, especially during busy mornings. I felt their hours were inconsistent too.

Facilities

6.0

The facilities include a huge pool, which I enjoyed, but the internet was spotty and I had issues with the elevator service during conferences.

Alexander

United Kingdom, January 2025

5.6/10

I had a decent stay at Lotus Pang Suan Kaew Hotel. While the place feels a bit dated and could use some maintenance, it offered spacious rooms and a nice pool. The breakfast was tasty, and the staff were friendly. However, the areas surrounding the hotel felt a bit deserted and poorly lit, which can make going out a bit uncomfortable.

Rooms

8.0

My room was spacious with all the amenities you’d expect like a kettle and a fridge with free water. However, it was showing signs of age with some old decor and a hard mattress, which is a common thing in Thai hotels. I appreciated the large windows and the view, but I had to take care with the window since I was on the 12th floor without security railings when they opened it for ventilation.

Service

8.0

The staff were uniformly polite and friendly, making me feel welcome during my stay. They even organized a trip for me to an elephant camp, although communication was a bit tricky at times. I did find it odd that they weren’t very accommodating about early check-in, but they did allow me to check in when I arrived early from Bangkok.

Location

7.0

The hotel is conveniently located next to a shopping mall and isn't far from tourist attractions, though I wouldn’t want to walk around the back areas after dark as it felt deserted and poorly lit. It's definitely not ideal for those scared of the dark, but getting to the night market only took about 15 minutes with a cheap taxi.

Dining

8.0

Breakfast was a highlight for me, with a variety of Asian dishes and delicious fruit, although it could get a bit crowded at times. I enjoyed a meal by the pool that was quite tasty, but sometimes the dining area felt chaotic and not everything that was advertised was available.

Facilities

7.0

The pool area was very nice and definitely the best feature of the hotel, providing a nice escape where I spent a lot of my time. However, the fitness facilities left much to be desired, and the lack of options for filling water bottles was a downside. Overall, the amenities were okay but could use improvement.

Matthew

United Kingdom, October 2024

5.2/10

I found my stay at the Lotus Pang Suan Kaew Hotel to be a unique experience. While the hotel has potential with its spacious rooms and helpful staff, the outdated decor and slow elevators were quite disappointing. The breakfast was decent, but nothing special. Overall, it met my needs but didn't exceed my expectations.

Rooms

7.0

My room was huge and offered a beautiful view of the pool, although the furnishings felt a bit shabby and dated. The space was well-lit and the shower pressure was fantastic, which I really appreciated.

Service

7.0

The staff were mostly polite and ready to assist when needed, though I did notice a lack of staff presence in certain areas. They were friendly during my interactions, but a little more engagement would have enhanced the experience.

Location

8.0

The hotel was conveniently located next to a mall, which made it easy to grab food or groceries. It was a bit out of the way for some of the main attractions, but I could walk to the old town and hop on a tuk-tuk to the river with ease.

Dining

6.0

Breakfast was standard with a good variety, including a standout omelet option. While I did find it satisfactory, it didn’t blow me away, especially compared to the local eateries I tried.

Facilities

6.0

The hotel had a huge pool that was never too crowded and a well-equipped gym. However, some facilities like the elevators were frustratingly slow, which impacted my overall experience.

Layla

United Kingdom, October 2024

5.8/10

While my stay at Lotus Pang Suan Kaew Hotel had some redeeming qualities like location and spacious rooms, the overall experience was marred by outdated facilities and inconsistent service. The internet connection was poor, making it difficult to plan my days and the dining options were quite limited. Honestly, I would think twice before returning to this hotel.

Rooms

6.0

My room was spacious with a nice view, but the decor felt dated and there were some maintenance issues, like an old shower and stained linens.

Service

5.0

I found the service lacking; staff members seemed untrained and communication was a challenge. They often didn't seem eager to help.

Location

8.0

On the positive side, the hotel's location is convenient, being just a short walk to the old city and close to a shopping mall.

Dining

5.0

The breakfast was decent but overpriced for what it offered, and the dining options didn't cater well to Western tastes.